cancel Policy

At Phoolvale.com, we value our customers and strive to provide the best service possible. Since our products include fresh flowers and perishable items, our cancellation and refund policy is designed to be fair while ensuring smooth operations.

1. Order Cancellation

• Same-day and midnight deliveries: Once confirmed, these orders cannot be canceled as processing begins immediately.

• Scheduled orders: Orders may be canceled at least 24 hours before the delivery time by contacting our customer support team.

• For personalized or customized products (e.g., special arrangements, printed messages), cancellations are not allowed once processing has started.

2. Refund Policy

• If a cancellation request is approved within the eligible time, a full refund will be initiated.

• Refunds will be processed to the original mode of payment within 5–7 business days.

• If the payment was made via COD (Cash on Delivery), a refund will be issued via store credit, wallet, or bank transfer after verification.

• No refunds will be issued for:

  • Orders canceled within 24 hours of delivery.

  • Orders with incorrect recipient details provided by the customer.

  • Failed deliveries due to recipient unavailability or wrong address.

3. Modification of Orders

• Modifications (address, delivery date, message, etc.) can be requested up to 24 hours before delivery.

• Modifications may not be possible for same-day or midnight delivery orders.

4. Non-Delivery / Service Issues

• If your order is not delivered due to a mistake on our part, you will receive either:

  • A full refund, or

  • A replacement delivery at no extra cost.

• In case of product unavailability, Phoolvale.com reserves the right to substitute with products of equal or greater value.

5. Contact Us

For cancellations, refunds, or order-related queries, please reach us at: