Shipping Policy

At Phoolvale.com, we are committed to delivering your flowers and gifts on time, every time. This Shipping & Delivery Policy explains how we handle order processing, delivery timelines, and related conditions.

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1. Delivery Areas

• We currently deliver across major cities and towns in India.

• Delivery availability is subject to serviceable pin codes. If your location is not covered, our customer support team will inform you and help with alternatives.

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2. Delivery Timelines

• Same-Day Delivery: Available for orders placed before [cut-off time, e.g., 4:00 PM IST].

• Midnight Delivery: Available in select cities for orders placed before [cut-off time, e.g., 8:00 PM IST].

• Scheduled Delivery: Customers can choose a preferred date and time slot during checkout.

Please note: Delivery times are approximate. External factors like traffic, weather conditions, or local restrictions may cause delays.

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3. Order Processing

• Orders are processed only after payment confirmation.

• In case of COD (Cash on Delivery, if available), the order will be confirmed via phone/email before dispatch.

• Orders once dispatched cannot be modified.

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4. Delivery Conditions

• If the recipient is unavailable at the given address, the order may be:

  • Left with a neighbor/security guard, or

  • Rescheduled for later delivery (subject to feasibility).

• Incorrect or incomplete addresses provided by the customer may result in failed deliveries, for which Phoolvale.com will not be responsible.

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5. Delivery Charges

• Standard delivery is free in most serviceable locations.

• Special delivery options (midnight, early morning, express) may attract additional charges, displayed at checkout.

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6. Product Substitution

• Due to seasonal or regional availability, certain flowers or gift items may be substituted with equal or higher value products while maintaining the overall theme and quality of the order.

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7. International Shipping

• Currently, Phoolvale.com does not offer international deliveries. Orders are restricted to delivery addresses within India.

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8. Contact Us

For queries related to shipping, delivery status, or special requests, please reach out to us: