Term and Condition

Welcome to Phoolvale.com (“we,” “our,” or “us”). By accessing or using our website, services, or products, you agree to the following Terms & Conditions. Please read them carefully before placing any order or using our platform.

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1. General

• Phoolvale.com is an online platform that provides flower delivery, gifting services, and related products.

• By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

• We reserve the right to modify, update, or change these Terms at any time. Continued use of our website indicates your acceptance of the updated terms.

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2. Products & Services

• Images shown on the website are for representation purposes only. Actual products (flowers, bouquets, gifts) may vary in terms of design, shape, size, or color based on availability.

• Seasonal and regional availability may affect product selection and substitutions. In such cases, Phoolvale.com reserves the right to replace unavailable items with equal or higher value products.

• All prices listed are inclusive of applicable taxes unless stated otherwise.

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3. Orders & Payments

• Orders will be processed only after successful payment confirmation.

• We accept online payments through [Credit/Debit Cards, UPI, Net Banking, Wallets, etc.].

• Cash on Delivery (if available) may be subject to extra conditions and service areas.

• Once an order is placed, it cannot be modified. For cancellations, please refer to our Cancellation & Refund Policy.

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4. Delivery Policy

• We strive to deliver orders at the selected date and time; however, delays may occur due to traffic, weather, or unforeseen circumstances.

• In case the recipient is unavailable at the delivery address, the order may be delivered to a neighbor, security guard, or rescheduled based on feasibility.

• Same-day and midnight deliveries are subject to availability and area coverage.

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5. Cancellation & Refunds

• Cancellations must be made at least [X hours] before the delivery time.

• Refunds, if applicable, will be processed to the original payment method within [5–7 business days].

• Customized or perishable products (like flowers and cakes) are not eligible for cancellation once processed.

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6. User Responsibilities

• You agree not to misuse our website, engage in fraudulent activities, or use the platform for unlawful purposes.

• The information you provide (address, phone number, recipient details) must be accurate. Phoolvale.com will not be responsible for delivery issues caused by incorrect details.

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7. Intellectual Property

• All content on Phoolvale.com (logos, images, designs, text, etc.) is the property of Phoolvale.com and protected by applicable intellectual property laws.

• You may not copy, distribute, or use our content without prior written permission.

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8. Limitation of Liability

• Phoolvale.com will not be liable for any indirect, incidental, or consequential damages arising out of the use of our services.

• Our liability is limited to the value of the order placed by you.

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9. Privacy Policy

• Your personal details are protected and used only for order processing, customer support, and service improvement.

• For more information, please refer to our Privacy Policy.

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10. Governing Law

• These Terms & Conditions are governed by the laws of India.

• Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City/State].